Professional Experience

UX Researcher and Designer | Flexion | Remote | July 2024 to Dec 2025

Government digital services

• Conduct user interviews, usability testing, and discovery research for government programs.

• Develop a UI architecture and a cross-functional structure for public-facing services.

• Lead tree testing and card sorting to refine information and decision-making, and translate research insights into recommendations, resulting in improved user navigation 

• Support Agile sprints with research documentation and continuous discovery.

 

Senior UX Researcher | Accenture | Contract | Remote | Dec 2022 to Dec 2023

Accessibility, travel, and connectivity projects

• Planned and led usability testing for multiple internal tools and systems

• Designed and analyzed surveys to support mixed methods research

• Conducted tree testing, card sorting, and IA evaluations

• Recruited participants and coordinated research logistics

• Delivered insights and next steps to cross-functional teams

 

Senior UX Researcher | Cross Country Healthcare, via Kforce | Remote | Apr 2022 to Nov 2022

• Healthcare digital products

• Established user research practice and built a dedicated healthcare user panel

• Led both moderated and unmoderated usability studies

• Designed surveys and analyzed quantitative healthcare data

• Provided recommendations using both qualitative and quantitative insights

 

Senior UX Researcher | Edward Jones, via TEKsystems | Saint Louis, MO | Dec 2021 to Mar 2022

Internal enterprise tools

• Selected research methodologies and created research plans

• Wrote scripts, coordinated research sessions, and collaborated with PMs and designers

• Supported internal teams in integrating user insights into product enhancements

UX Researcher | Digital River | Minnetonka, MN | Mar 2019 to Nov 2021

E-commerce platform modernization

• Led end-to-end UX research for the redesign of complex software interfaces

• Selected methodologies, executed studies, and synthesized findings

• Worked closely with designers, engineers, and PMs in Agile teams

• Facilitated workshops and managed participant recruiting

 

UX Researcher | HealthPartners, via Horizontal | Bloomington, MN | Jul 2018 to Dec 2018

 • Developed research plans aligned with product and business goals
• Conducted interviews, usability testing, and collaborative workshops
• Synthesized findings into insights for patient-facing digital tools

 

UX Researcher | 3M, via Horizontal | Saint Paul, MN | May 2017 to May 2018

 • Managed multiple UX research projects at once
• Selected methods and executed research for internal and external products
• Applied design thinking to guide cross-functional teams and refine product direction

UX Researcher | U.S. Bank, via Granite Solutions | Minneapolis, MN | Aug 2016 to Feb 2017

 • Planned UX studies, wrote moderator guides, and recruited participants
• Conducted usability sessions and stakeholder interviews
• Shared findings with designers, PMs, and product partners

 

Junior User Experience Consultant and Human Factors Researcher | GfK | 2015 to Jul 2016

 • Conducted usability testing on medical devices and consumer products
• Supported human factors evaluations, analysis, and reporting

 

Freelance And Volunteer Experience

Freelance UX Designer | 2014 to 2018

 • Designed and updated websites for small businesses and nonprofits
• Improved mobile layouts and performed basic usability testing

SCAD Special Projects (UX Internship) | 2009 to 2011

 • Conducted research and design strategy for multiple partnered organizations

 

SSP4ALL Non Profit | Web Designer and Volunteer | 2024 to Present

 • Helped create digital strategy 

 • Built and managed a website
 

Pet Haven Inc, MN | Foster Mentor and Foster Volunteer | 2017 to 2022